Complaints and Suggestions

General Complaints

You can write to us with a suggestion or complaint about any of our services, or about facilities that we regulate, such as restaurants or child care centers, by sending e-mail to web@HealthyMS.com.

Write to us

Please include as many details as possible, including the location, date and time of a problem, when you write to us.

Complaints/Suggestions for Specific Areas

You may get quicker results by contacting specific areas directly about a complaint or problem.

• Restaurants and Food Facilities
  Send e-mail to food@msdh.ms.gov, or
  file a food facility complaint online »
  Note: Use the search form to find a facility, then click its ID to enter information.
  
• WIC Nutritional Program
  Make a complaint or suggestion for WIC »
• Child Care Facilities
  CC.ComplaintUnit@msdh.ms.gov
  1-866-489-8734
  More about child care complaints »
• On-Site Wastewater
  Make an on-site wastewater complaint »
• Nursing homes, personal care homes, and other health or care facilities
  1-800-227-7308 (M-F, 8 a.m. - 5 p.m.)
  Make a complaint online about a licensed facility »

What Agency is Right for Your Complaint?

Certain complaints are handled better by other agencies. Check this list before you file a complaint.

• Neglect or mistreatment: A vulnerable adult, such as an elderly family member, is being neglected or mistreated: not receiving medical treatment, suffering poor hygiene or living conditions, in a facility not licensed by MSDH.
  Contact: Mississippi Department of Human Services — Adult Protective Services, 844-437-6282

• Financial fraud: A vulnerable person’s money is being taken, or their finances are being misused.
  Contact: Mississippi Attorney General, 800-852-8341

• Medicaid or Medicare fraud
  Contact: Mississippi Division of Medicaid, 800-880-5920 or 601-576-4162

• Complaints about drug/alcohol treatment or mental health centers
  Contact: Mississippi Department of Mental Health, 601-359-6298 or 1-877-210-8513

• Complaints against doctors or medical clinics
  Contact: Mississippi Board of Medical Licensure, 601-987-3079

• Complaints against nurses
  (complaints about nurse aides are handled by MSDH, though)
  Contact: Mississippi Board of Nursing, 601-957-6300