Complaint
Facility
GREAT AMERICAN COOKIE COMPANY
Date Of Complaint
01/28/2008
Complaint Type
Complaint
On Saturday, January 26, 2008, my family and I purchased 15 cookies from the Great American Cookie Company. We ate a few while walking around the mall. Later on that evening, my daughter was eating a Chewy Pecan Cookie and noticed that something was in the cookie that didn't look like a nut. When I examined the cookie, I saw that a bug had been baked into the cookie. I was horrified and my daughter got very sick. What can I do about this? I still have the remainder of the cookie and I took pictures.
Investigation Start Date
01/30/2008
InvestigationHistory
OBSERVED STORE FOR PEST ACTIVITY. NO EVIDENCE OF ANY BUGS OR ACTIVITY. BUT THERE ARE CLEANING AND MAINTENANCE ISSUES WITHIN THE STORE THAT COULD LED TO A PEST PROBLEM. ADVISED THE ASSISTANT MANAGER ON DUTY TO BE MORE OBSERVANT OF THE PRODUCTS BEFORE AND AFTER BAKING TO ENSURE A CLEAN SAFE PRODUCT AND TO CLEAN STORE BETTER. ALSO PHONED THE DISTRICT MANAGER WHILE IN THE STORE AND ADDRESSED COMPLAINT WITH HIM. DISCUSSED MAINTENANCE AND CLEANING ISSUES. ADVISED THAT ONE OF THE MAINTENANCE ISSUES DISCUSSED BE ADDRESSED BY THE NEXT SCHEDULED INSPECTION IN MAY. WILL ADVISE THE NEW INSPECTOR ASSIGNED TO THIS STORE TO FOLLOW-UP ON ISSUE.
Date Of Resolution
01/30/2008
Enforcement Action
N/A
Data Disclaimer
Data in this system come from two very different systems
Some inspections in the old system may be missing prior to July 2002
Day Care Centers & Youth Camps Inspections prior to June 2005
If in doubt about any facility, call the responsible health department
Data are for informational purposes, not enforcement