Complaint
Facility
APPLEBEE'S NEIGHBORHOOD Grill and Bar
Date Of Complaint
03/01/2017
Complaint Type
Other
Complaint
Hi, recently I worked for Applebee's on 16th Ave in Laurel,Ms during the time of my employment I Started noticing that the front of the store was extremely dusty as I was cleaning as I would any other job. The benches by each of the Windows were covered on food between the seat and the back of the bench. The lights were nasty greasy looking. As I went through my days I noticed the shelves were they stocked condiments was extremely filthy too. Days went on and each area I came to looked as if it hasn't been cleaned in a long while I started cleaning the area but I quit due to the servers are really nasty people more way then one. During the shift the food will be left on floor. Ice will be from one side out to the dinning room. Nobody takes time to clean this place up. I talked to the manager and she told me her servers r busy with customers and haven't got the it to ensure no food or surups will fall into the ice Ben under the drink machine at first look the machine looked clean upon closer inspection it was covered in black fungus type substance was covering the bottom and edges as well as under the lid cover. The pass bar under the heat laps has food on the bottom being able to fall into other people's food. Flavored surups left with a current label crystalizing att the bmaker. These drink surups aren't supposed to that until after 30 days. The cooling line looked clean but again so did the severs side until u moved the teaerns and see the nasty hardened tea underneath under the tea maker. The soda machine is always covered in sticky suger and drink plus flavoed surup. The servers don't use gloves when preparing food with garnishment such as cheese bacon sour cream butter, ect. They made no attempt to keep things clean while working. At any attempt to clean on my part was quickly messed up again and the other servers had attitudes when I tried to clean it myself. Plates will still have food from the day before when the store opens and her the dishwasher missed them the servers will whip them out and serve them to customers. If the food doesn't come off they place new over old and serve it anyway. Any attempt made by someone who wants to keep a job or tries but does not fit in they push out. They weren't in no way trying to keep this place clean when the fry cook would spray the floor at closing all that food and nasty water hits the bottom of the lines and machines pushing it further back out of site. There is an old tea smell legering around the drink station from it spilling and going on the ice maker next to it and not get cleaned. They have a strick policy that nobody follows. Their is no motoring of hand washing. I've seen a few People use the restroom and not wash their hands. Smoke cigarettes and come in grabbing plates with out washing their hands. Old water in the walk in under the packages of sour cream. This is not sanitary. The ice being open is bad but the fact that they push their cooks for cleanliness yet the servers are to busy to clean up behind them. Two seconds to close a slide lid but they don't have time to ensure there r NP straws paper food surups or anything else that may be in area including hair spit dirt. Lemons have no cover, cheese, sour cream, butter all uncovered and open to hands and whatever else they r putting out. I asked about this as well they spoke as if I was aggravating them for asking questions about the way they do things. Nobody took the time to clean behind themselves it's disgusting. I am refering People to not eat in this environment. Tables do not get cleaned properly and servers eat out of the customers plates as if it's okay to stick their uncovered hands in someone's plates. They allow more than the dish tables capabilities. When soaking silverware the water is covering the floor as well as food and paper from their customers plates pilling up on the floor at night during shift with no attempt to pick it up water in the back covering the floor. The prep area is greasy it always feels as if your skating and we wear non skid shoes. The following events have made me rethink being employed buy such nasty people. They have bad attitudes and behaviors are not appropriate for customer service representative positions. The way we think about Applebee's compared to other companies. It's pricey we want the best of everything, including the store being keep to proper cleanliness and organization the servers not only being fast and efficient but friendly towards customers and their coworkers. The way they present themselves they will end up poisoning somebody
Investigation Start Date
03/03/2017
InvestigationHistory
I inspected the facility and did routine inspection. I address some cleaning issues in kitchen front area. MOD stated, they will work on cleaning under equipment and under dish machine area. I observed minor cleaning issues the needed to be addressed. I observed cook and other employees washing their hands and changing out gloves.
Date Of Resolution
03/06/2017
Enforcement Action
N/A
Data Disclaimer
Data in this system come from two very different systems
Some inspections in the old system may be missing prior to July 2002
Day Care Centers & Youth Camps Inspections prior to June 2005
If in doubt about any facility, call the responsible health department
Data are for informational purposes, not enforcement